Contact us on our helpline:
UAN:
Whatsapp: 0528654700
Email: support@thebaity
24/7 Customer Support
Address:
The Baity
DE Maple 2-V-33
0528654700
Orders within the UAE typically reach their destination within 2-3 days. However, for remote areas, delivery may take up to 1 week.
Please note that once an order is placed, the delivery address cannot be changed. However, if you need to request a change of address, please email us at support@thebaity.com before your order is dispatched. Keep in mind that requesting an address change may result in a delay in delivery.
Most orders are dispatched within 2 working days, however delivery may take up to 5 working days. If a product is temporarily out of stock, you will be informed by our customer support via phone or email. Please note that the above mentioned delivery timings are estimates and not guaranteed.
If you wish to make any changes to the order you have placed or cancel it, please let us know as soon as possible after placing the order by contacting our customer support. Orders cannot be changed or cancelled once they have been delivered.
In case of a damaged product, you are requested to inform us about it within 24 hours to claim an exchange for your purchased product. The same product will be delivered to the mentioned address by means of our free home delivery service. Any claim after the mentioned time frame will not be entertained.
Once an order has been delivered to you but you wish to exchange it due to any of the mentioned reasons below, you may do so within 7 days after receiving the order. The accepted reasons for exchange are:
Incorrect article quantity.
Color and design differs from the displayed product. Size and dimensions of the article are different than as communicated.
For COD orders, you will be refunded your amount via bank transfer. Refunds may take up to 7 working days to process. If your credit card has been charged for the purchase and your order is cancelled, The Baity shall refund you your amount through bank procedure, after deducting 3.5% bank charges, which may take up to 15 working days. Please note the refund amount will be transferred after deducting any delivery costs that The Baity has incurred.
If you claim for an exchange of your purchased product, a replacement product will be dispatched right after the original item has been received by our team. Delivery charges for the replacement will be borne by the customer.
Or you can come to any of our outlets with the original invoice of the order.
The exchanged goods must be in new condition and returned in original packaging along with all the included accessories.
We always try to make sure that the descriptions and the listed prices provided on our website are regularly updated. However, mistakes are inevitable and may occur at a few instances. Therefore, in case we discover any error that has affected your order, we will notify you about it directly. You are also advised to keep in mind that purchasing goods through the internet gives you a different experience in comparison to purchasing them from a brand’s physical retail outlet or store.
For this, you must be aware of the following:
Ordering Policy
Mostly our orders are dispatched within 2 working days, however delivery may take up to 2-5 working days. If a product is temporarily out of stock, you will be informed by our customer support via phone or email.
Please note that the above mentioned delivery timings are estimates and not guaranteed.
Order Cancellation
If you wish to make any changes to the order you have placed or cancel it, please let us know as soon as possible after placing the order by contacting our customer support. Orders cannot be changed or cancelled once they have been delivered.
Damages Claim
In case of a damaged product, you are requested to inform us about it within 24 hours to claim an exchange for your purchased product. The same product will be delivered at the mentioned address by means of our free home delivery service.
Order Return / Exchange Policy
Once an order has been delivered to you but you wish to exchange it due to any of the mentioned reasons below, you may do so within 7 days after receiving the order. The accepted reasons for exchange are:
Incorrect article quantity.
Colour and design differs from the displayed product.
Size and dimensions of the article are different than as communicated.
If you claim for an exchange of your purchased product, a replacement product will be dispatched right after the original item has been received by our team. Delivery charges for the replacement will be borne by the customer.
Or you can come to any of our outlets with the original invoice of the order.
The exchanged goods must be in new condition and returned in original packaging along with all the included accessories. The Baity holds the right to refuse return/exchange if goods received are damaged or not in their original condition.
Refund Vouchers can only be redeemed on the non sale items.
Information regarding online shopping
We always try to make sure that the descriptions and the listed prices provided on our website are regularly updated. However, mistakes are inevitable and may occur at a few instances. Therefore, in case we discover any error that has affected your order, we will notify you about it directly. You are also advised to keep in mind that purchasing goods self reflection essay example through the internet gives you a different experience in comparison to purchasing them from a brand’s physical retail outlet or store.
For this, you must be aware of the following:
Shipped in 2-5 working days
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
100% Money Back Guarantee
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Cash on Delivery | Credit Card | Bank Transfer
Phone | WhatsApp (0528654700)
Email (support@thebaity.com)
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